All fish are carefully packed in insulated boxes with oxygen, secure bagging, and temperature control (heat or cold packs as needed) to ensure safe delivery.

We ship live fish using overnight services (UPS or USPS Express) to minimize transit time and stress on the fish.

Yes, we strongly recommend someone is available to receive the package immediately to ensure the health of the fish.

We typically ship Monday–Wednesday to avoid delays over the weekend. Orders placed later in the week may ship the following week.

If your fish arrives DOA, contact us within [2 hours] of delivery with clear photos. We’ll review and offer a replacement or store credit.

Due to the nature of live animals, all sales are final. We do not accept returns.

• We guarantee live arrival when:
• Overnight shipping is selected
• Someone is available to receive the package on the first delivery attempt
• Customer must give address for UPS store if want to be held at UPS location.
• If no address is provided customer must select (Hold at UPS location) via tracking number themselves.
• You contact us within 2 hours with photo proof

Failure to meet these conditions may void the guarantee.

No. For the safety of our livestock, we do not accept returns on live fish.

Shipping live fish requires overnight delivery, insulated packaging, and careful handling to ensure their safety. These steps are necessary to protect the health of the fish.

Yes! If you don’t see what you’re looking for, contact us—we can often source specific fish through our trusted suppliers.